English. Embargoed countries ineligible for RMA services, Current US governmental regulations prevent us from doing business with customers in the following countries and regions. PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . To get started, choose the Western Digital brand you’d like help with: Western Digital ("WD") values your business and always attempts to provide you the very best of service. Game. A valid proof of purchase may be required to prove eligibility. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. Free standard shipping on all eligible orders over $25. *Up to the stated speed. WD may at its discretion make extended warranties available for purchase. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. Recertified product purchases made on the WD Store website: Prior to August 20, 2019, carry a manufacturer's limited warranty of 6 months. Portable Contact our Data Recovery partners. 3355 Michelson Drive, Suite 100 Packaging and Shipping Instructions. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may elect which remedy or combination of remedies to provide in its sole discretion. What will Western Digital do? Distributors may sell Products to resellers who then sell Products to end users. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer. WD® is a leading global data storage brand that empowers people to create, manage, experience and preserve digital content on a range of devices. and How is our liability limited? https://support-en.wd.com/app/Warranty_Policy#group3, https://support.wdc.com/contact_phone.aspx?lang=en, improperly packaged, altered, or physically damaged, cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than WD, or. Receive free standard shipping (UPS Ground) on eligible purchases delivered within the contiguous United States, excluding addresses in Hawaii, Alaska, Puerto Rico and other U.S. territories. Here are some examples of products that Western Digital will not accept for warranty claim: If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor. Terms of Use. is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than WD. Western Digital Product warranties last for different periods of time. * Excluding taxes and shipping costs; after any applicable coupons have been applied. © 2020 Western Digital Corporation or its affiliates.